#143 Urban Streetwear

General Questions

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We process and dispatch orders twice per week — every Tuesday and Thursday.

When will my order be delivered?

Your estimated delivery date depends on when your order was placed:

  • Orders placed Friday–Monday → Dispatched Tuesday

  • Orders placed Tuesday–Wednesday → Dispatched Thursday

  • Orders placed Thursday (after dispatch) → Dispatched the following Tuesday

Delivery times may vary depending on your location, but you’ll receive tracking details once your order is shipped.

We’re sorry for the confusion with locating your order confirmation email. Sometimes the email will get sorted into another folder within your email, please check the different folders in your email.  

Shipping costs are automatically calculated at checkout based on your country and order size.

details once your order is shipped.

You can see below or refer to our Shipping page here

Spain and Portugal Shippings: 
  • Mainland Spain, Balearic Islands, and Portugal: €5 (delivery time: 1 to 3 business days).
  • Free shipping on orders over €100 within Spain.
  • Canary Islands, Ceuta, and Melilla: Not available.
International Shippings:
  • European Union – selected countries (5-10 business days): €15. Available in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Slovakia, Slovenia, Sweden.
  • International shipping to selected countries (5-15 business days): €30. Local taxes and customs duties are not included and are the customer’s responsibility. We ship to: United States, Turkey, Albania, Andorra, Czechia, Monaco, Montenegro, Norway, Romania, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela.
  • Free shipping on International orders over €150 

Original shipping fees are non-refundable unless the item is faulty.

We are sorry you are having trouble checking out, please note that some discount codes have specific terms and conditions and expire dates. 

We know you can’t wait to receive your order, which is why we will be sure to notify you when your oder ships via email.  

If you have question regarding our online store (ordering, shipping, technical questions, returns) please contact support @urbanstreetwear.co or speak to our interactive AI chatbot

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Simply return the unused goods back to us and make a new purchase for the item or items you want through our site.

One received, you can then go through our refund or exchange process: See more information here: 

Product Questions

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Yes. We produce limited units that are ready to ship. This option is only available if there’s stock. Only  if a product sells enough, we’ll then produce more and you can join the waitlist to be notified when available again.

Yes, but some limited drops may not restock. If a product is almost sold out, it will be marked clearly on the product page. We recommend ordering quickly to avoid missing out.

All orders may be returned for a size or article exchange within 14 days of reception only if they have not been washed or used and have their original labels.

Even if we just produce limited units, we always try to have extra units so you have the availability to make a size change once you receive your order.

Check all the information and steps here: https://urbanstreetwear.co/returns-and-exchange-policy/ 

All orders may be exchanged for another size, product or store credit within 14 days of reception if they have not been washed or used and they retain the original labels.

Monetary refunds are also available.

Check all the information and steps here:

Original shipping fees are non-refundable unless the item is faulty.

Returns and Exchange Policy

Any item(s) purchased on our website are eligible for return within 14 days of reception, provided they are in new condition and follow all our Return Policy terms. https://urbanstreetwear.co/returns-and-exchange-policy/

Original shipping fees are non-refundable unless the item is faulty.

Please check the tracking information for the latest updates on your package’s whereabouts. If there haven’t been any new events after 7 days for standard shipping, or if your expedited shipping has missed the expected delivery date, please contact us.

If your package is marked as delivered, but you have not located it, please check the surrounding areas and allow two business days from the “delivery date” in case the carrier is running behind. Occasionally, packages will be scanned ahead and marked “delivered” before the true delivery.
Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 7 days of the shipping date.

Yes, we ship to over 100 countries! Please visit our Shipping + Delivery page for more info.

Most of our T-shirts and hoodies are made from 100% premium cotton or high-quality cotton blends for durability and comfort.

Payment Questions

NEED HELP? check here if there’s the answer

 We accept all the major credit cards, Apple/Google Pay and PayPal express checkout.

Yes. All payments are processed through secure and encrypted payment gateways.

Delivery charges are dependent on the shipment requirements. You can see the shipping fees on the checkout process before the payment is made.

Also, shipping information can be found in our Shipping and Delivery page: https://urbanstreetwear.co/shipping-and-delivery/

Simply email our support team with your order number and reason for return. We’ll guide you through the process.

Original shipping fees are non-refundable unless the item is faulty.

We will refund your shipping costs if the product was received due to an error on our part. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges.

Original shipping fees are non-refundable unless the item is faulty.

Due to our automated processing and twice-weekly dispatch schedule (Tuesday and Thursday), orders cannot be cancelled, modified, or changed once they have been placed.

This includes:

  • Changing sizes
  • Changing items
  • Changing shipping address
  • Full order cancellation

All orders enter preparation immediately after confirmation.

If you no longer wish to keep your item, you may exercise your legal right of withdrawal after receiving your order (see Section 2 below).

Contact us immediately. If your order hasn’t been dispatched yet, we’ll update the address.

Ensure the country is the same as this may affect your delivery/shipping costs.

Tips on how to take care of clothing materials

How do I take care of XYZ fabric?
    • Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
    • Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
    • Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
    • Cotton blend: Dry cotton-blend garments using your dryer’s permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
    • Denim: Denim should be washed with cold or warm water, inside out.  If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed.  Hang denim to dry and iron on high heat.
    • Flannel: Flannel can be washed in cold or warm water.  However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers.  For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
    • Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
    • Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
    • Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
    • Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
    • Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
    • Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).

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